Refund and Returns Policy

At Thaiman Organic (Pradeepkumar S), we value transparency and customer satisfaction. Due to the nature of our tea, herbal, and edible products, we follow a strict no-return policy, with limited exceptions for damaged or incorrectly delivered items.

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order and only before dispatch
• Once an order is processed or shipped, cancellation is not allowed

2. Return Policy

• We maintain a 7-day return window only for eligible cases (damaged or incorrect items)
• All tea, herbal, floral, and edible products are non-returnable due to hygiene and safety reasons
• Returns will not be accepted for:
  • Taste preferences
  • Personal dislikes
  • Minor packaging variations

3. Damaged or Wrong Product

You are eligible for a replacement or refund only if:

• You receive a damaged product, or
• You receive a wrong or mismatched product

📌 The issue must be reported within 48 hours of delivery with clear photo or video proof

4. Replacement / Exchange

• Once approved, replacement or exchange will be processed
• All approved exchanges/replacements will be completed within 7 business days

5. Refund Policy

• Approved refunds will be initiated within 1–3 business days
• The amount will be credited to the original payment method within 7 business days (depending on your bank/payment provider)

6. Important Notes

• We reserve the right to approve or reject requests after verification
• Claims made after 48 hours of delivery will not be accepted
• Products must not be used excessively if claiming damage

7. Contact Information

For cancellation, refund, or complaint-related support, contact:

Thaiman Organic (Pradeepkumar S)
51 Ponniyamman Koil Street
Kannigapuram Village
Gengaiyur Post, Anaicut Taluk
Vellore District – 632101
Tamil Nadu, India

📞 +91 96558 93668

thaimanorganic@gmail.com